Complaints Grievances

Heart of the Rockies Regional Medical Center’s grievance procedure

Heart of the Rockies Regional Medical Center (HRRMC) has adopted a patient complaint/grievance procedure providing for prompt and equitable resolution of complaints. Our Risk Management Department has been designated to coordinate the grievance process of HRRMC and its outlying clinic facilities.

All patients have a right to express concerns or complaints about their care without fear of discrimination or reprisal, and to receive a prompt and courteous response whereby, should complaints/grievances arise, they will be investigated and resolved in a satisfactory and timely manner.

Patient Complaint/Grievance Poster-ENG

Quejas/reclamos del paciente-ES

A complaint may be submitted in writing or by calling (719) 530-8202.

Please provide the following information:

• Name
• Address
• Phone number of the person filing the complaint
• Name of patient
• Date and details of complaint

The complaint may be submitted to the main reception desk at HRRMC or mailed to:

• Grievance Officer 
  HRRMC 
  P.O. Box 429 
  Salida, CO 81201

A full investigation by appropriate staff will be conducted in a timely manner with feedback provided to the person filing the complaint (as outlined in ADM-1025 Patient Complaint/Grievance Policy and Procedure).

HOSPITAL COMPLAINTS

A patient grievance can be filed with the hospital and/or a patient may pursue other remedies that may include filing the complaint with one of the following agencies:

Health Facilities Division 
Colorado Department of Health and Environment (CDPHE) 
4300 Cherry Creek South 
Denver, CO 80222-1530 
(303) 692-2000 or (800) 886-7689

Quality Improvement Organization (QIO) 
KEPRO 
Rock Run Center, Suite 100 
5700 Lombardo Center Dr. 
Seven Hills, OH 44131 
(844) 430-9504 (Toll-free) 
Fax: (844) 878-7921